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about me

hi, i’m hugo,

the heart and soul behind HUGO CONNECT

HUGO CONNECT is a true labor of love for me. my mission is to make technology less intimidating and more accessible for small businesses. i want you to feel seen, heard, and understood. i believe in creating a genuine human connection in an industry often perceived as cold and automated. when you work with me, you’re not just another client; you’re a valued partner.
i know that technology can work for small businesses just as it does for companies with deep pockets. it’s time to view IT as an investment in your business’s future. by listening to you, understanding your business goals and technology needs, and providing IT solutions that align with that understanding, i help your business grow and succeed. my goal is to build strong, lasting partnerships, helping you navigate the digital landscape with confidence and clarity.
in a market crowded with large providers and niche firms, what sets HUGO CONNECT apart is my unwavering commitment to personal service. i understand the unique needs of small to mid-size businesses and offer solutions backed by years of experience.
that’s why i offer a holistic approach to small business IT—covering everything from cybersecurity and cloud solutions to backup services and managed IT support, all under one comprehensive solution. the broad and complete nature of HUGO CONNECT’s offerings positions me as a trusted partner capable of meeting the diverse needs of small businesses in chicago. i become your personal IT director, ensuring you don’t have to juggle multiple vendors for different services.

qualifications

educational background

  • bachelor of science, information technology | marquette university

  • diploma in european union business | university of antwerp

extensive field experience

  • legal (law firms): 7 years

  • financial (hedge fund): 5 years

  • higher education (university): 7 years

  • department of defense (army rotc): 5 years

key role

  • director of IT at beermann llp (2018-2024):

    • managed the firm’s entire technology setup, handling technical support, systems administration, project management, and cybersecurity.

    • implemented strong security measures, optimized it infrastructure, and ensured critical systems ran smoothly.

    • led a seamless shift to fully remote work during the covid-19 pandemic.

military recognition

  • recognized for exceptional service and support in high-pressure environments.

    • certificate of appreciation for outstanding support to the marquette university army rotc.

    • commendation for excellence in IT management and strategic problem-solving.

call hugo - dependable, understanding, and committed

"call hugo"—it started as a simple suggestion for those grappling with frustrating tech issues and evolved into a personal mantra for reliability and trust. over countless coffee cups and late nights troubleshooting, 'call hugo' became more than a call to action; it became a promise of unwavering support and effective solutions for individuals and businesses overwhelmed by IT challenges.

IT solutions mean more than just tech support

—they mean peace of mind. i’m committed to making IT personal for you. from the first call to the final solution, it’s not just about fixing problems—it’s about building trust and understanding your unique needs. here at HUGO CONNECT, i stand by that promise with a commitment to service that goes beyond the norm. my dedication to your success is reflected in every interaction, ensuring that you feel supported and valued every step of the way.

meet victor hugo

a dedicated IT professional with over two decades of experience across various industries, committed to providing customized, strategic IT solutions. HUGO's ethos is to empower businesses with technology that’s crafted to their unique challenges. every client's journey is personal, and HUGO CONNECT stands ready to guide them towards success where information technology and human touch intersect.

”The speed at which he is able to effectively problem-solve and trouble-shoot is incredible. I cannot think of an IT issue that I personally put to Hugo that wasn't solved efficiently and with a warm demeanor.

Aubrey (Parlet) ParkerOwner and Managing Partner at The Law Offices of Aubrey J. Parker LLC
managing director / founder

victor hugo murillo

"where your IT is personal" is a reflection of the dedication to providing support that feels like it's from a trusted friend—someone who not only understands your business needs but also champions your success at every turn.

“you can call me HUGO.” behind this introduction is victor hugo murillo, the heart and soul of HUGO CONNECT. with over two decades in IT, i’ve seen how technology can both empower and overwhelm. my diverse background—from higher education to the military, finance, and legal sectors—has shaped my approach to creating IT solutions that are both effective and personal.

i believe in the power of technology to transform businesses, but more importantly, i believe in the power of human connection. that’s why i started HUGO CONNECT—to bridge the gap between complex IT needs and personalized service. my mission is to make technology less intimidating and more accessible, ensuring that each solution is crafted to fit the unique goals and challenges of your business.

my journey has taught me the importance of staying ahead of technological trends and leveraging them to help businesses grow. i’ve led projects, guided teams, and mentored future IT professionals, always with a hands-on approach that prioritizes understanding and solving real-world problems.

holding a bachelor’s in information technology from marquette university and a diploma in european union business from the university of antwerp, i bring a blend of technical skills and international business insight to the table. fluent in english and spanish, i’m well-equipped to navigate the global IT landscape.

at HUGO CONNECT, my commitment goes beyond solving immediate IT issues. i aim to fortify your business against future challenges, helping you navigate the complexities of technology with confidence. whether you’re a solo entrepreneur or a small business, i’m here to ensure that technology works for you, not against you.

choose HUGO CONNECT, where information technology and human touch intersect.

value-guided and innovation-driven

trust, transparency, and integrity are the pillars upon which HUGO CONNECT is built. these values drive me to always go the extra mile for my clients—delivering exceptional service that exceeds expectations. with a focus on innovation and personalized solutions, i embrace challenges as opportunities for growth.

committed to your success, i am your dedicated partner in navigating the complexities of IT.

culture

collaboration

embracing teamwork, i harness the collective power of our talents to conquer challenges and celebrate victories together.

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commitment

cemented in my culture is the pledge to consistently go the extra mile, ensuring that i overdeliver on my promises and set new standards of excellence for my clients

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centricity

my client-first mindset propels me to deliver tailored solutions with excellence, ensuring that every client experience is exceptional and every expectation is not just met, but exceeded.

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