my journey in the IT industry spans over two decades, and throughout this time, i’ve witnessed business owners struggle with IT due to not being understood. this is why i started HUGO CONNECT—my mission is to make technology less intimidating and more accessible for professionals and small businesses. i want them to feel seen, heard, and understood. i believe in creating a genuine human connection in an industry often perceived as cold and automated. when you work with me, you’re not just another client; you’re a valued partner.
i know that technology can work for small businesses just as it does for companies with deep pockets. it’s time to pivot away from viewing IT as a necessary expense and see it as an investment in their business’s future. how? by providing services that bridge the gap between technology and human needs. by listening to them, understanding their business goals and technology needs, and providing IT solutions tailored to that understanding, thereby helping their business grow and succeed. my goal is to build strong, lasting partnerships, helping them navigate the digital landscape with confidence and clarity.
in a market crowded with large providers and niche firms, what sets HUGO CONNECT apart is my unwavering commitment to personal service. i understand the unique needs of small to mid-size businesses and offer solutions backed by years of experience.
that’s why i took a holistic approach to small business IT—offering a wide and complete range of services, from cybersecurity (plus insurance) and cloud solutions to backup as a service and managed IT services and support, all under one standard solution. the breadth and comprehensive nature of HUGO CONNECT’s service offerings position me as a trusted partner capable of meeting the diverse needs of small businesses in chicago. small businesses already have enough on their plate; the last thing they need is to be going from one IT vendor to another for different services. in essence, i become their personal IT director. more to come on services offered in a follow-up post.
“am i liked?” ;D here is what a few of the people I’ve worked with have to say—
“hugo is extremely talented in the world of IT. the speed at which he is able to effectively problem-solve and trouble-shoot is incredible. i cannot think of an IT issue that i personally put to hugo that wasn’t solved efficiently and with a warm demeanor.” – aubrey j. parker, owner and managing partner, The Law Offices of Aubrey J. Parker LLC
“victorhugo exhibited unmatched dedication to duty, superb problem-solving abilities, and terrific interpersonal skills. he quickly established himself as an intrinsic member of the army ROTC team. despite an intense workload, victorhugo always responded promptly to any IT issues we encountered, providing tremendous customer support and ensuring missions were complete and customers’ systems were fully functional. his positive attitude and work ethic were greatly admired.” – robert p. kaderavek, lieutenant colonel, U.S. Army
“i cannot speak highly enough of hugo. his combination of intelligence, creativity, and dedication has been a cornerstone in transforming our firm’s technological landscape. always at the forefront of new technology, he expertly navigated our transition into the zoom age, ensuring we were not only up to date but secure and efficient in our operations. his ability to pivot our cyber posture to embrace remote work without missing a beat was likely how we survived the pandemic. his introduction of other cutting-edge technologies moved us from outdated systems to a modern, high-tech posture, revolutionizing how we conduct our business. beyond his technical skills, what truly sets him apart is his accessibility and responsiveness. regardless of the time or the complexity of the issue at hand, he has always been there, ready to offer his support. his willingness to dive into even the most niche problems, affecting even a single team member, demonstrates a level of dedication that is rare and invaluable. we owe a great deal of our current success and smooth operational workflow to his hard work and foresight. his contributions have not only enhanced our firm’s capabilities but have also set a new standard for what we expect from ourselves and our technology. for his unwavering support, innovative solutions, and exceptional problem-solving skills, we are truly grateful.” – jonathan drake steele, partner, Beermann LLP
whether you’re a solo entrepreneur starting out or a small business looking to streamline your IT, i’m here to help. i understand the challenges you face because i’ve been there myself. i look forward to partnering with you, turning your IT challenges into opportunities.
thank you for considering HUGO CONNECT, where information technology and human touch intersect.
-h
p.s. in keeping with my ethos of IT with a human touch, i’m available to answer any questions you may have on HUGO CONNECT via HUGO AI on my website. he’s not just any website chatbot—he’s a real-time animated agent who looks and sounds like me. how’s that for personal and human touch?
